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FAQ

  • What are the refund conditions at Billy The Shoe Plug?
    Billy The Shoe Plug only refunds items in their original condition.
  • What is the return policy at Billy The Shoe Plug?
    Billy The Shoe Plug offers a 72-hour return policy for all purchases.
  • Where is your physical location?
    We are located at Kilimani mall first floor shop F28.
  • Where is Billy The Shoe Plug located?
    Billy The Shoe Plug is located in Kilimani, Nairobi, Kenya.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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