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Our comprehensive T&C cover essential aspects such as user eligibility, payment methods, product updates, warranties, and intellectual property rights. We prioritize transparency and aim to empower our customers with clear guidelines and protection. For detailed insights into our Terms & Conditions, explore our comprehensive guide on 'Navigating T&C With Billy The Shoe Plug'.

 

Terms And Conditions

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Billy The Shoe Plug offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers. Below, we invite you to review the general conditions of sale which regulate the purchase of Billy The Shoe Plug products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

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Our Details

The following conditions regulate the sale of products featured on this Webpage by the company: Billy The Shoe Plug. Suite F23.Kilimani Mall.Kilimani,Nairobi.

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Contract

Availability of the service

Please make sure that you are over 18 before placing an order on Billy The Shoe Plug The products offered are available in our stores.Physical persons resident outside Kenya may only benefit from the online purchasing service of this webpage The items offered on this Webpage are a selection of products from the Women’s, Men’s and Kid's collections and meet the same quality requirements and guarantee as the products on sale at Billy The Shoe Plug stores. Each product features the following details:

  • Name of the article

  • Photo of the article

  • Description of the article

  • Available sizes and colors

  • Composition,

  • Price (in the corresponding currency) 

    • ​​Billy The Shoe Plug has made every effort to display the colors of the items as realistically as possible. However, the color of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Billy The Shoe Plug cannot guarantee that the colors that appear on your monitor are a true representation of the actual colours.

 

Special Offers and promotions

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Special offers, promotions or discounts will be valid until the indicated date or while stocks last.Similarly,Billy The Shoe Plug makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Billy The Shoe Plug will proceed to correct it immediately.

Availability of products

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All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Billy The Shoe Plug will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

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Right not to accept an order

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Billy The Shoe Plug may cancel or refuse to accept any confirmed order on the following grounds:

 

  1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.

  2. Due to a lack of availability, as described in point 3

  3. When the security systems indicate that the order may be fraudulent.

  4. When there are reasons to indicate that the user is a minor.

    1. If Billy The Shoe Plug was unable to deliver the order to the address provided.Billy The Shoe Plug will fully reimburse any sums that have been paid.​Risk of loss--All items purchased from Billy The Shoe Plug are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to the customer upon Billy The Shoe Plug delivery to the carrier. ​Price and payment Customs. - Customers may be subject to import duties and taxes, which are levied after a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; Billy The Shoe Plug has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; Billy The Shoe Plug recommend its customers to contact their local customs office for further information. Additionally, when ordering from Billy The Shoe Plug, customers are considered the importer of record, and must comply with all laws and regulations of the country in which they are receiving the goods.Generally, customs forms for international packages will list the value of their order's contents by product type.Customers' privacy is important to Billy The Shoe Plug. Therefore, Billy The Shoe Plug wants its international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.Also, Billy The Shoe Plug may provide certain order, shipment, and product information, such as titles, to its international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.Payment and currency.'The prices on this Webpage are quoted in KSH. (taxes not included).Billy The Shoe Plug allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

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​Sales Tax

 

Sales tax is charged (if applicable) according to the shipping address of your order or as provided in applicable law and regulations. The tax for an order depends on the shipment address as required by applicable law. Where required, tax is also applied to the shipping and handling charges. Payment methods. Billy The Shoe Plug only accepts payment by credit or debit card (Visa, MasterCard, American Express, Discover and Diners) or via PayPal.

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Payment by credit or debit card.

 

Billy The Shoe Plug accepts payments for purchases made via its website with the following credit or debit cards: Visa, MasterCard, American Express, Discover and via PayPal and M-Pesa. The charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct. Payment via PayPal Billy The Shoe Plug will process the payment via the PayPal system.

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